☐ Is the care home professionally registered to provide the
level of care you need?
☐ Do the other care home residents seem to have a similar
level of need to you?
☐ What will happen if your needs change or increase?
☐ Does the home have bathing facilities to meet your needs?
☐ If you need help with bathing, will care staff provide this?
☐ Can you choose how often you have a bath or shower?
☐ Are toilets available in all parts of the care home?
☐ Are all toilets equipped with handrails & mobility aids?
☐ Are you helped to the toilet when you need to go?
☐ When are incontinence pads and catheters used?
☐ Do you have your own doctor and access to other health care services such as opticians and dentists?
☐ Who decides when a check-up is needed?
☐ How will the care home let friends and family know if you
are taken ill?
☐ How many staff are employed per resident?
☐ What level & frequency of training do care staff receive?
☐ Is there a manager on duty at all times?
☐ What is the turnover of care staff?
☐ Are there telephone facilities you can use in private?
☐ Can you access the internet, either in your room or on a
☐ Are books and newspapers available for care residents?
☐ Does the care home have a library?
☐ Does the care home arrange outings to the shops,
entertainment venues or places of worship?
☐ Are there any physical activities such as exercise groups
☐ How will you be told about upcoming events?
☐ Are you encouraged to stay active and do as much as you
can for yourself?
☐ Are external doors kept locked?
☐ Can you go outside for fresh air when you want to?
☐ Are you allowed to make choices about your daily routine?
☐ Will you be able to rise and go to bed when you choose?
☐ Can you choose which clothes to wear each day?
☐ Are there restrictions on visiting times or visitors?
☐ Where can you spend time with your visitors?
☐ Are there facilities for visitors to stay overnight?
☐ Are young children welcome?
☐ Is the home right for your cultural and religious needs?
☐ Do the members of care staff speak your language?
☐ Can the care home meet your dietary needs?
☐ Are other residents from a similar background to you?
☐ Is there choice of food and when & where it can be eaten?
☐ How are special diets catered for?
☐ Can you prepare food and drink for yourself?
☐ Do existing care residents enjoy the food and can you try it?
☐ Are details of complaints procedure readily available?
☐ Are you encouraged to give feedback regularly?
☐ Is there a care home residents’ committee?
☐ Do you have access to advocacy services?
Do you feel confident it provides a good level of care and has friendly helpful staff?
Does it offer suitable facilities for the individual’s medical needs?
Do they provide a Care Plan – where individuals and families are involved in making decision about their care?
Medical needs and ensuring they are well fed with good nutritious meals.
They have company, personal interaction and activities to entertain them.
Regular communication between staff, residents and relatives
Adult Day Care Centres offer a range of services for the elderly and disabled, whether living alone, with their family or carer. Providing both, social stimulation for the individual and respite for their carers.
Difficult time emotionally for families
Choice of a range of care homes
Different levels of support and care services
Limited care at home - help in your own home with basic tasks, such as washing and dressing
Short-stay respite care
Nursing care in a home - Being cared for in a nursing home by professional carers
Geriatric Nursing Care Homes provide accommodation, meals, personal care. This may be suitable for elderly loved ones finding it difficult to cope at home, who need 24/7 help, or more help than family caregivers can provide. They do not all provide nursing care, so some may be inadequate for those with more serious medical conditions.
It can take a while to settle in to your new care home. However, if you have a problem, being open about it is usually the best way of finding a solution. An informal chat with a member of the care home’s staff often helps.
If not, you can make a formal complaint using the care home’s complaints procedure. Don't be worried that if you complain it will affect the care home’s attitude towards you. Good care homes always want to improve.
If using the complaints procedure of the care home doesn’t resolve the problem, you could also complain to the Government Authority with Responsibility to Control, Monitor and Regulate Care and Nursing Homes for Older Persons Types I & II:
Ministry of Social Development and Family Services
Ministry Sub-Head Office
Division of Ageing
ANSA McAL Building
67-69 Independence Square & Abercromby Street
Port of Spain - Corporate Communications Unit
868-623-2608 Ext 5405/5424/5432
☐ Can you see a copy of the care home’s brochure?
☐ Can you see copies of recent inspection reports?
☐ Can you see a copy of home’s contract/written conditions?
☐ What are the care home’s fees?
☐ Is it clear how the fees are structured and calculated?
☐ How are fees collected?
☐ Are extra items not covered by the basic fees clearly identified and accounted for?
☐ What arrangements are there for personal money?
☐ How are your valuables kept secure?
☐ What are the notice conditions in the contract?
☐ Are any fees payable after a care resident’s death?
☐ How quickly does the resident’s room get cleared out?
☐ Where is the care home?
☐ Will visitors be able to find it and get there easily?
☐ Is transport available near by?
☐ Are facilities such as shops, parks and places of worship
within easy reach?
☐ How accessible is the care home?
☐ Will it be easy to enter and leave the building, and move
between rooms and floors?
☐ Is there wheelchair access in all areas?
☐ Is there an elevator?
☐ Does the care home feel clean and inviting?
☐ Are there any unpleasant smells?
☐ Do the rooms feel hot and stuffy or cold and draughty?
☐ Is there a relaxed and friendly atmosphere?
☐ Will you feel comfortable chatting and socializing in the
care home’s public areas?
☐ Are chairs arranged in groups or round the edges of the
☐ Is there a quiet living room for reading, separate from
one with a television?
☐ Are the rooms a good size?
☐ Will you have a room to yourself?
☐ Is there choice of rooms to accommodate preferences
such as sun, shade or quiet?
☐ Do the rooms have bathroom facilities?
☐ Will you be able to bring your own possessions such as
pictures, plants and furniture?
☐ Does the care home allow pets?
☐ Will you be able to settle quickly into the care home?
☐ Would you prefer a larger or smaller care home?